Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, use, storage, disclosure, and protection of personal information by jilig, operating under the domain jilig.cam (hereinafter referred to as "jilig", "we", "us", or "our"). This Policy applies to all users ("you", "User", "Player") who access or use the jilig Platform, including our website, mobile applications, software, and all related gaming services (collectively, the "Platform" or "Services").

By creating an account, accessing the Platform, or using any jilig Services, you expressly acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the jilig Platform and refrain from providing any personal information.

2. Information We Collect

jilig collects various categories of personal information necessary to provide, maintain, improve, and secure our Services. The information we collect includes:

2.1 Account Registration Information

When you create a jilig account, we collect personal identification information including your full legal name, date of birth, gender, email address, mobile phone number, residential address, and username. This information is required to establish your account, verify your identity, comply with legal age requirements, and enable communication regarding your account and Services.

2.2 Identity Verification Documents

To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, jilig may collect copies of government-issued identification documents such as Philippine passports, driver's licenses, national ID cards, voter's registration cards, or other acceptable identification. We may also collect proof of address documents including utility bills, bank statements, or government correspondence. Facial recognition or biometric data may be collected if required for identity verification purposes.

2.3 Financial and Payment Information

We collect payment method details necessary to process deposits and withdrawals, including bank account information (account number, bank name, account holder name), e-wallet identifiers (GCash, PayMaya account details), credit or debit card information (card number, expiration date, CVV, cardholder name), and transaction history. Payment card information is processed through secure, PCI-DSS compliant payment processors and is not stored directly on jilig servers.

2.4 Gaming Activity and Transaction Data

jilig automatically collects comprehensive data regarding your gaming activities, including game selections, bet amounts, game outcomes, winnings and losses, deposit and withdrawal history, bonus usage and wagering requirements, session durations, and gaming patterns. This information is used for operational purposes, fraud detection, regulatory compliance, and platform improvement.

2.5 Technical and Device Information

When you access the jilig Platform, we automatically collect technical information including IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, device ID), mobile network information, geolocation data (to verify jurisdiction compliance), and connection information. This data helps us optimize Platform performance, detect fraudulent activity, and ensure service availability.

2.6 Communications and Customer Support Data

We retain records of all communications between you and jilig, including live chat transcripts, email correspondence, phone call recordings (where legally permitted and with notice), support ticket submissions, and any feedback or complaints you provide. This information enables us to provide effective customer support, resolve disputes, and improve service quality.

2.7 Cookies and Tracking Technologies

jilig uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. These technologies help us remember your login status, customize your experience, analyze Platform usage patterns, deliver targeted advertising, and detect security threats. You may control cookie settings through your browser, though disabling certain cookies may limit Platform functionality.

3. How We Use Your Information

jilig processes your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your jilig account
• Processing deposits, withdrawals, and all financial transactions
• Providing access to gaming services, live casino, sports betting, and other Platform features
• Authenticating your identity and verifying account security
• Processing and tracking bonus offers, promotions, and loyalty rewards
• Maintaining accurate transaction records and account history

3.2 Legal and Regulatory Compliance

• Verifying that you meet minimum age requirements (21 years or older)
• Complying with anti-money laundering (AML) and know-your-customer (KYC) obligations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Responding to legal process, court orders, or regulatory inquiries
• Fulfilling reporting obligations to gaming regulatory authorities
• Implementing responsible gaming policies and self-exclusion programs

3.3 Platform Security and Fraud Prevention

• Monitoring gaming activities for suspicious patterns or behaviors
• Detecting and preventing unauthorized account access
• Identifying and blocking fraudulent transactions or payment methods
• Investigating suspected violations of our Terms and Conditions
• Protecting jilig, our users, and third parties from harm, fraud, or abuse

3.4 Communications and Customer Support

• Responding to your inquiries, support requests, and complaints
• Sending transactional notifications regarding account activity, deposits, withdrawals, and promotional eligibility
• Providing important updates about Platform changes, Terms modifications, or service disruptions
• Delivering marketing communications about new games, promotions, and special offers (with your consent)

3.5 Platform Improvement and Analytics

• Analyzing user behavior and gaming preferences to enhance jilig Services
• Conducting market research and user satisfaction surveys
• Developing new features, games, and services based on user feedback
• Optimizing Platform performance, speed, and reliability
• Personalizing your gaming experience and content recommendations

4. Information Sharing and Disclosure

jilig does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processors (GCash, PayMaya, banks), game content providers, identity verification services, customer support platforms, analytics providers, cloud hosting services, and marketing platforms. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Legal and Regulatory Authorities

jilig may disclose your information to law enforcement agencies, regulatory bodies, courts, government authorities, or other third parties when required by applicable law, legal process, court order, or governmental request. We may also disclose information to enforce our Terms and Conditions, protect the rights, property, or safety of jilig, our users, or the public, or to respond to emergencies.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction involving jilig, your personal information may be transferred to the acquiring or successor entity. You will be notified of any such change in ownership or control of your personal information.

4.4 Aggregated and De-identified Data

jilig may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. Such data sharing does not involve disclosure of your personal information.

5. Data Security Measures

jilig implements industry-standard technical, organizational, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All sensitive data transmissions between your device and jilig servers are protected using Transport Layer Security (TLS) encryption. Stored personal information and payment data are encrypted using advanced encryption algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on role-based access controls and the principle of least privilege. All access is logged and monitored.
• Secure Infrastructure: jilig utilizes secure cloud hosting environments with firewalls, intrusion detection systems, and regular security audits.
• Authentication Security: User accounts are protected by password requirements, optional two-factor authentication, and session management controls.
• Regular Security Assessments: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and remediate potential weaknesses.
• Employee Training: All jilig personnel with access to personal information receive regular privacy and security training.

While we employ robust security measures, no system is completely secure. jilig cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized account access.

6. Data Retention

jilig retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods include:

• Account Information: Retained for the duration of your active account and for a minimum of seven (7) years following account closure, as required by financial regulations and anti-money laundering laws.
• Transaction Records: Retained for a minimum of seven (7) years to comply with tax laws and financial reporting requirements.
• Identity Verification Documents: Retained for the duration of the customer relationship and up to seven (7) years following termination, as required by KYC/AML regulations.
• Communications Records: Retained for three (3) to seven (7) years depending on the nature of the communication and applicable legal requirements.
• Marketing Data: Retained until you withdraw consent or request deletion, provided no other legal basis for retention applies.

Upon expiration of applicable retention periods, jilig will securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

7. Your Privacy Rights

Subject to applicable Philippine data privacy laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information jilig holds about you. You may request a copy of your data in a commonly used electronic format.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. Most account information can be updated directly through your account settings.

7.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. This right is subject to legal retention obligations and legitimate business interests.

7.4 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time by unsubscribing from marketing communications or contacting customer support.

7.5 Right to Data Portability

You may request transfer of certain personal information to another service provider in a structured, machine-readable format, where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact jilig customer support at [email protected]. We will respond to your request within thirty (30) days. Identity verification may be required before processing requests.

8. International Data Transfers

Your personal information may be transferred to, stored, or processed in jurisdictions outside the Philippines where jilig maintains servers, engages service providers, or conducts business operations. These jurisdictions may have data protection laws that differ from Philippine laws. When transferring personal information internationally, jilig implements appropriate safeguards such as standard contractual clauses, adequacy determinations, or other legally recognized transfer mechanisms to ensure your information receives adequate protection.

9. Children's Privacy

The jilig Platform is not intended for individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from an individual under the legal gambling age, we will immediately delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to jilig should contact us immediately.

10. Third-Party Links and Services

The jilig Platform may contain links to third-party websites, applications, or services not operated by jilig. This Privacy Policy does not apply to third-party sites or services. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites or services before providing personal information.

11. Marketing Communications

jilig may send you promotional communications about new games, special offers, bonuses, tournaments, and other marketing content via email, SMS, push notifications, or in-app messages. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Adjusting notification preferences in your account settings
• Replying "STOP" to SMS messages
• Contacting customer support with an opt-out request

Opting out of marketing communications will not affect transactional or service-related communications necessary for account management and Platform operation.

12. Updates to This Privacy Policy

jilig reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification, prominent Platform notice, or other appropriate means. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the jilig Platform following any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or jilig's data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the jilig Platform
• Response Time: We aim to respond to all privacy inquiries within thirty (30) days

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jilig has violated your data privacy rights.

14. Consent and Agreement

By creating a jilig account, accessing the Platform, or using our Services, you acknowledge that you have read, understood, and agree to the data collection, use, storage, and disclosure practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of the jilig Platform and refrain from providing any personal information.